Updated July 27, 2020
What information we collect
We may collect the following information:
Personally Identifiable Information. American Care does not collect information that would personally identify you unless you choose to provide it. The personal information that you submit, such as on the appointment request form, is shared only with those people at American Care who need this information to respond to your question or request and those internal areas that will utilize the information to improve American Care. Information submitted through American Care online forms may be collected to ensure technical functionality. It will also be utilized to address any inappropriate use of our website. We do not save personal information to use for other purposes, nor do we provide it to any other organizations.
Non-personally Identifiable Information. This site collects non-personally identifiable user information, such as IP addresses, cookies, and navigational data. This information is used for management of the website and to improve content. Tallahassee Memorial does not connect this data to any personal information that is collected.
This site may collect data using first- and third-party cookies for demographics and other behavioral information as part of an advertising or remarketing program. Users may opt out of Google Analytics for Display advertising through their browser settings or by adding an Opt-Out Browser Add-on (http://tools.google.com/dlpage/gaoptout/).
Communications and related services
Communications that you send to us via the email links or contact forms on our site may be shared with American Care personnel who are most able to address your inquiry. We make every effort to respond in a timely fashion once communications are received. Once we have responded to your communication, it is discarded or archived, depending on the nature of the inquiry.
The email functionality on our site does not provide a completely secure and confidential means of communication. It’s possible that your email communication may be accessed or viewed by another Internet user while in transit to us. If you wish to keep your communication private, do not use our email.
You may decide at some point that you no longer wish to receive communications from our site. To stop receiving communications, send an email message to firstname.lastname@example.org.
We occasionally survey visitors to our site. The information from these surveys is used in aggregated, de-identified form to help us understand the needs of our visitors so that we can improve our site. The information may be shared with third parties with whom we have a business relationship. We generally do not ask for information in surveys that would personally identify you; if we do request contact information for follow-up, you may decline to provide it. If survey respondents provide personal information (such as an email address) in a survey, it is shared only with those people who need to see it to respond to the question or request, or with third parties who perform data management services for our site. Those third parties have agreed to keep all data from surveys confidential.
The Web server automatically collects the Internet Protocol (IP) address of the computers that access our site. An IP address is a number that is assigned to your computer when you access the Internet. It is not truly personally identifiable information because many different individuals can access the Internet via the same computer. We use this information in aggregate form to understand how our site or advertisements from American Care are being used and how we can better serve visitors.
Cookies and other tracking technology
We collect information about visitors to our site using “cookies” and similar technology such as Web beacons, Web bugs, pixel tags, and so on. We use this technology to recognize a repeat visitor and offer the visitor a set of services or information requested in a previous visit. We use session cookies to track a visitor’s path through our site during a visit, to help us understand how people use our site.
How we use the information we collect
We use the information we collect for things like:
- Fulfilling orders and requests for products, services or information
- Delivering or installing products
- Marketing and advertising products and services
- Conducting research and analysis
- Communicating things like special events and surveys
- Establishing and managing your accounts with us
- Identifying you on our websites and tailoring advertisements and offers to you (both on our websites and on other websites) based on your interactions with us in our stores and online
- Operating, evaluating and improving our business
- Data retention
We will retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.
We may share some information to third parties
We may share your personally identifiable information with third parties who we have engaged to help us provide the services. In each case, we will ensure that these third parties have agreed not to use or disclose your personal information except to help us provide the services.
Except as noted above for surveys, American Care does not provide any third party access to your IP address and email address.
We may provide third parties with aggregate statistics about our visitors, traffic patterns and related site information. These data reflect site-usage patterns gathered during visits to our website each month, but they do not contain behavioral or identifying information about any individual member unless that member has given us permission to share that information.
To help us determine the effectiveness of American Care advertising, we work with Web analytics tools hosted by third parties who receive non-identifiable information from your browser, including but not limited to the site or the advertisement you came from, your IP address, your general geographic location, your browser and platform information, and the pages you view within our site.
Protecting your privacy
American Care uses reasonable security measures to protect the privacy and confidentiality of personal information provided on or through this website and appropriately limit access to it. However, electronic transmissions via the Internet are not necessarily secure from interception, and so we cannot absolutely guarantee the security or confidentiality of such transmissions.
To further protect your privacy, you may choose to:
- Stop receiving marketing or promotional emails, direct mail, phone and mobile marketing communications from American Care
- Update and correct your personal information
- Cancel your account or request that we no longer use your information to provide you services
Protecting children’s privacy
We are committed to protecting children’s privacy on the Internet, and we do not knowingly collect personal information from children.
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